Refund and Returns Policy

  • In case a Guest has booked online on the website without any assistance he/ she is entitled to a 24 hours FREE Cancellation policy from time of booking. Refunds into your bank accounts usually take 5-7 working days. This does not apply to a booking where Check-in date is 5 days from the date of confirmation of booking.
  • A Guest is entitled to a refund of 75% if he/she cancels the confirmed booking up to 15 days before the Date of Check-In (before 11 Am).
  • A Guest is entitled to a refund of 50% if he/she cancels the confirmed booking up to 7 days before the Date of Check-In (before 11 AM).
  • If the Guest cancels within 7 days of the Date of Check-In, he/she is entitled to no refund.
  • If the Guest has made a partial payment, he/she is entitled to no refund whatsoever.
  • If the guest checks-in and decides to leave early, any refund of the accommodation fee and cleaning fee will be decided and settled as considered appropriate by the caretaker on site.
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